Our Commitment
At Grocesta, we are committed to protecting your privacy. This policy explains how we handle your information when you use our services.
1. Information We Collect
Personal Information
- Name — to personalize your experience
- Email — for confirmations and updates
- Phone — for delivery coordination and OTP
- Address — to deliver orders accurately
- Payment Info — processed via secure gateways (we don't store card details)
Automatically Collected
- Device type, browser, and OS
- IP address and approximate location
- Pages visited and interaction patterns
Location Information
With your permission, we collect precise location for delivery services and availability.
2. How We Use Your Information
- Process and deliver your orders
- Create and manage your account
- Send order updates and receipts
- Provide customer support
- Personalize your shopping experience
- Improve our services
- Send promotions (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
3. Data Sharing
We do NOT sell your data. We share only when necessary:
- Delivery Partners: Name, phone, address for order fulfillment
- Payment Processors: Secure third-party gateways
- Analytics: Anonymized usage data
- Legal: When required by law
4. Data Security
- SSL/TLS encryption for all transmissions
- Secure authentication with token management
- Encrypted database storage
- Regular security audits
- Limited employee access on need-to-know basis
Please Note
No method of storage is 100% secure. Use strong passwords and keep credentials confidential.
5. Cookies & Tracking
- Keep you logged in and remember preferences
- Analyze traffic and usage patterns
- Deliver personalized recommendations
- Improve performance
You can control cookies via browser settings. Disabling may affect functionality.
6. Your Rights
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request account and data deletion
- Opt-out: Unsubscribe from marketing anytime
- Portability: Request data in portable format
- Withdraw Consent: For location or notifications
Contact info@grocesta.com to exercise these rights.
7. Children's Privacy
Our services are not for children under 13. We don't knowingly collect their data. If discovered, we'll delete it immediately.
8. Third-Party Links
Our site may contain external links. We're not responsible for their privacy practices.
9. Policy Changes
We may update this policy periodically. Changes will be posted here with a revised date.